Job Title

IT Systems Support Specialist

  • Sector:
  • Position:
  • Salary: €30000 - €40000 Per Year
  • Location: Hamrun, Malta
  • Job ID: 07446
Required Skills

Job Description

Company Introduction

Our client is a leading importer and distributor of computer software and solution.

Job Responsibilities and Duties

  • Administer clients’ switches, routers, Wi-Fi access points, etc, storage systems and servers;
  • Maintaining computer networks and solving any problems that may occur;
  • Installing and configuring new networks, server, and storage systems;
  • Identify and solve problems that arise with servers, computer networks, and storage systems;
  • Organise and support clients’ server infrastructure, LANs and WANs, and storage systems;
  • Handle IT incidents and service requests;
  • Incident logging through the service desk application, effective troubleshooting and gathering of the required information to manage the workload and escalations;
  • Ensure that SLAs are correctly set and met;
  • Communicate effectively between departments to provide sales people with information to maximise sales depending on clients’ needs;
  • Ensuring that disruption from major incidents is minimised and solutions are implemented on time;
  • Provide after-hours on-call support for business disrupting incidents;
  • Billing customers for services provided.


  • Fluent in written and spoken English;
  • Must have a valid driving license; 
  • At least 2 years of experience in server management and network administration;
  • Experience working in a service desk environment;
  • Knowledge of network environments, installation, configuration and maintenance of office networks, enterprise hardware, especially storage solutions;
  • Knowledge of Windows environment and administration (Active Directory, software installations, remote desktop assistance);
  • Ability to efficiently troubleshoot and diagnose the cause of issues in a complex environment and to provide effective solutions quickly (our clients are business users and technical specialists).

Personal Skills

  • Excellent problem-solving skills;
  • Must be a quick learner and must also be willing to improve his / her skills continuously;
  • A well-organised person;
  • Able to multi-task;
  • Experience in managing brand-name storage solutions;
  • Ability to work unsupervised and under own initiative.

Recruitment Team Leader

Sectors Finance, Legal & Compliance, Risk & Fraud


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