IT Systems Support Specialist

Job Description

Company Introduction

Job Responsibilities and Duties

• Administer clients’ switches, routers, Wi-Fi access points, etc, storage systems and servers;
• Maintaining computer networks and solving any problems that may occur;
• Installing and configuring new networks, server, and storage systems;
• Identify and solve problems that arise with servers, computer networks, and storage systems;
• Organise and support clients’ server infrastructure, LANs and WANs, and storage systems;
• Handle IT incidents and service requests;
• Incident logging through the service desk application, effective troubleshooting and gathering of the required information to manage the workload and escalations;
• Ensure that SLAs are correctly set and met;
• Communicate effectively between departments to provide sales people with information to maximise sales depending on clients’ needs;
• Ensuring that disruption from major incidents is minimised and solutions are implemented on time;
• Provide after-hours on-call support for business disrupting incidents;
• Billing customers for services provided.

Experience

• Fluent in written and spoken English;
• Must have a valid driving license; 
• At least 2 years of experience in server management and network administration;
• Experience working in a service desk environment;
• Knowledge of network environments, installation, configuration and maintenance of office networks, enterprise hardware, especially storage solutions;
• Knowledge of Windows environment and administration (Active Directory, software installations, remote desktop assistance);
• Ability to efficiently troubleshoot and diagnose the cause of issues in a complex environment and to provide effective solutions quickly (our clients are business users and technical specialists).

Personal Skills

• Excellent problem-solving skills;
• Must be a quick learner and must also be willing to improve his / her skills continuously;
• A well-organised person;
• Able to multi-task;
• Experience in managing brand-name storage solutions;
• Ability to work unsupervised and under own initiative.