IT Technical Specialist

Job Description

Company Introduction

Job Responsibilities and Duties

• Develop and maintain an up-to-date IT/IS strategy and policy;
• Design and support internal ERP processes;
• Design, develop, and support applications and related procedures based on the MS SharePoint product;
• Participate in the design, development, and deployment of web applications using diverse forms of technologies, from specification to testing, ensuring compliance with quality standards and processes;
• Ensure the proper functioning of the organization’s IT systems at all times;
• Assist in managing information plans, including identifying information needs, associated risks, and benefits;
• Plan and execute network upgrades, updates, re-designs, and enhancements;
• Develop and implement IT and IS training and awareness strategies;
• Establish and maintain appropriate records and knowledge management tools and systems;
• Coordinate the implementation of initiatives/projects and act as a liaison between all stakeholders as necessary;
• Conduct research on related themes as required;
• Deliver presentations in support of Information Management and Development Unit initiatives/projects;
• Perform any other tasks assigned by the Senior Manager, ICT & Digital Services;
• Implement project activities in accordance with agreed plans;
• Contribute to the business planning process and its implementation;
• Recommend new initiatives and work plans to achieve objectives related to the Group’s functions;
• Coordinate with the organization’s ICT-related vendors;
• Ensure compliance with digital services-related regulations;
• Research and disseminate information to relevant stakeholders;
• Monitor progress in each critical phase of entrusted projects;
• Ensure the quality and timeliness of project outputs and results;
• Maintain all relevant technical and financial documents;
• Prepare and submit the necessary management and financial reports.

Experience

• Hold a Degree or higher (EQF level 6) in Computing, IT, or a related discipline with a minimum of 2 years of experience in the field. OR;
• Hold a Diploma (EQF level 5) in Computing, IT, or a related discipline with a minimum of 8 years of experience in the field;
• Experience with the Microsoft Server platform;
• Familiarity with backup/restore processes;
• Knowledge of general networking principles;
• Proficiency in Microsoft Office;
• Familiarity with Windows Server and Active Directory technologies;
• Experience in an SQL environment and knowledge of SQL Reporting would be considered an asset;
• Experience in a SharePoint environment would be considered an asset;
• Experience with cloud technologies would be considered an asset;
• Knowledge of workflow is desirable;
• Recognized certifications in information technology or related fields are desirable.

Personal Skills

• Excellent troubleshooting and analytical skills;
• Excellent communication and interpersonal skills;
• Be a team player;
• Interest in digital services-oriented regulation matters will be desirable.