Junior IT Administrator

Job Description

Company Introduction

Job Responsibilities and Duties

• Provide internal users with 1st line support;
• Perform routine user management tasks (e.g onboarding and offboarding users);
• Assist users with routine IT matters and follow-up on support requests;
• Collaborate with IT contractors and other service providers to ensure seamless operations;
• Responsible for procurement of equipment and liaising with contractors and suppliers;
• Handle documentation of internal IT related policies and procedures;
• Train staff employed by the company;
• Monitor systems security;
• Keep fully adjourned and updated with regards to technical developments and advances in the fields of business of the Company;
• Research, develop and implement software systems, and their application, as directed from time to time;
• Support the advisory team in the preparation of bids for tenders;
• Provide technical advice to clients on hardware and software related issues;
• Support clients in the preparation and evaluation of request for quotations and their evaluation;
• Fulfill any additional responsibilities as required by the Company, aligned with the role.

Experience

• Proficient in Windows Active Directory / Azure AD, Office Desktop Suite, and Office 365;
• Relevant certifications, such as Microsoft Core/Azure-related infrastructure, Linux LPIC-1, and CCNA, would be advantageous;
• Prior 1-2 years of work experience is beneficial.

Personal Skills

• Possess exceptional written English skills;
• Exhibit outstanding customer support and troubleshooting capabilities;
• Understand networking and printer systems;
• Demonstrate attention to detail;
• Operate both independently and collaboratively within a team environment;
• Make well-considered decisions, taking relevant risks into account and taking responsibility;
• Efficiently manage multiple tasks within tight deadlines;
• Display excellent interpersonal and communication proficiencies.