Key Account Manager

Job Description

Company Introduction

Job Responsibilities and Duties

• Responsible to acquire, maintain, and optimise business relationships and partnerships in Key Markets, to achieve business KPI’s;
• Build relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way;
• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives;
• Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise;
• Working closely with the Marketing Dept. to optimise strategy and ensure KPI targets are met;
• Representing the entire range of the Company’s products;
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships;
• Act as an intermediary between internal departments and customers;
• Acting as an escalation point for customers for any issues, and drive resolution action;
• Providing root-cause analysis, driving continuous improvement and execution of solutions;
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis;
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

Experience

• Experience in a similar role; preferably in the iGaming industry;
• Holding a degree in a related field would be preferred.

Personal Skills

• Excellent written and verbal communication skills in English also Turkish and/or Russian;
• A passion for strong sales, negotiation, decision-making, and problem-solving skills;
• Proficiency with Microsoft Office Suite;
• Strong relationship building skills and the ability to build trust, strong social and people skills;
• Sound commercial acumen, understanding of ROI and an analytical approach;
• Responsible and reliable, excellent team player;
• Be presentable, willing to travel and work outside of normal office hours.