Job Title

Office Administrator (Maltese Speaking)

Required Skills

Job Description

 

Company Introduction

Our client is a well-established organisation in the industrial goods and services industry.

Job Description and Duties

  • Report to the After Sales Manager;
  • Identify and escalate issues where necessary to the Administrative Support Supervisor;
  • Provide product and service information to customers;
  • Issuing renewal invoices of maintenance agreements/sim cards every month;
  • Quoting new agreements;
  • Create customer accounts on Protean – create new contracts, process invoice, scheduling routine service;
  • Amend any changes in administrators / separating accounts;
  • Day to day emails and correspondence with client’s queries;
  • Updating Nova Sheet and follow up sheets;
  • Generating reports of free maintenance termination and renewals every month, checking accounts in sage and that servicing is being done;
  • Issuing credit notes when authorised;
  • Inputting of renewal invoices and credit notes in IFRS 15 – Marvin’s sheet throughout each month;
  • Creating new sim card equipment in protean when we install a new GSM on an existing lift;
  • Allocating the sim card to the maintenance agreement and sync the data to match the maintenance agreement date;
  • Closing and invoicing all repair/mechanical jobs and send them via email along with the respective job sheets to the condominium administrators;
  • Apply appropriately mannered communication skills with clients, colleagues, and superiors;
  • Build positive relationships with customers, always apply excellent customer care, and oversee the preservation of both the clients’ and company’s property and equipment;
  • Be aware of any health and safety issues; also understand appropriately ergonomic techniques;
  • Attend any training provided by the Company and sit for the respective assessments accordingly;
  • Maintain customer’s trust relationship by keeping service information confidential;
  • Follow all company’s filed procedures and protocols;
  • Any other duties may be necessary from time to time.

Experience

  • A minimum of 1 year experience in a similar role within a customer oriented industry preferably in after sales services.

Personal Skills

  • Excellent written and oral proficiency in English and Maltese;
  • A valid Maltese driving license;
  • Strong proficiency with the Internet, Microsoft Office, and electronic devices;
  • Conducts professional behavior with a positive ‘Can Do’ attitude;
  • Organised, works independently and able to prioritise his/her workload;
  • Strong customer services practices and skills;
  • Punctual and dependable;
  • A clear communicator and an active listener.

Working Hours

  • Monday to Friday from 8.00 to 16.30 o’clock.

International Recruitment Specialist

Sectors Sales & Administration

Contact

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