Office Administrator (Maltese Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Welcome and direct visitors in a professional manner, ensuring they are guided to the appropriate person or department;
• Answer and route incoming calls, deliver accurate messages, and assist callers with general inquiries;
• Oversee front desk operations and support daily administrative functions, ensuring timely and efficient handling of requests;
• Maintain well-organised records and filing systems, both digital and physical;
• Ensure the reception and common areas are kept clean, organised, and presentable at all times;
• Process customer orders, monitor stock availability, and contribute to sales efforts through upselling and cross-selling;
• Gather and communicate customer feedback to relevant teams to enhance service quality and customer satisfaction;
• Support additional administrative duties as assigned by the manager or relevant team members;
• Work collaboratively with colleagues to streamline administrative workflows and improve office efficiency;
• Engage in training and development initiatives as required to support continuous improvement and professional growth.

Experience

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook;
• Minimum of 1 year of experience in a similar administrative role;
• Knowledge of both English and Maltese languages.

Personal Skills

• Strong interpersonal skills with the ability to communicate clearly and build positive relationships across all levels;
• Customer-focused approach with a genuine commitment to delivering excellent service;
• Detail-oriented with a focus on maintaining accurate records and documentation;
• Well-organised and able to manage multiple tasks effectively within set deadlines;
• Maintain a professional appearance and conducts all duties with integrity and reliability.