Operations Manager

Job Description

Company Introduction

Our client operates within the environmental and sustainability sector.

Job Responsibilities and Duties

• Manage the daily operations, ensuring consistent and efficient delivery;
• Allocate workforce and equipment effectively to meet operational demands and service commitments;
• Work closely with the Project Manager to ensure projects are delivered on schedule and within budget;
• Liaise with the Sales Manager to address client requirements and identify opportunities to enhance services;
• Coordinate with the Compliance and Permitting teams to ensure operations comply with all internal protocols and regulatory standards;
• Prepare operational documentation including project-specific work plans, method statements, and risk assessments;
• Plan and optimise resource allocation to increase productivity and manage operational expenses;
• Monitor vehicle and equipment availability, minimising downtime and ensuring optimal usage;
• Evaluate ongoing resource requirements and propose enhancements where needed to support business growth;
• Contribute to the development of competitive project proposals and cost estimates;
• Align operational efforts with the company’s strategic objectives through close collaboration with senior leadership;
• Enhance client satisfaction and retention through consistent service excellence and professional delivery;
• Ensure all operations comply with the company’s integrated management systems related to quality, environmental, and health & safety standards;
• Track and evaluate key operational metrics, financial data, and project performance;
• Review forecasts and budgets to maintain alignment with organisational financial targets;
• Recommend improvements to drive operational efficiency and profitability;
• Act as the primary contact for clients regarding service execution and operational matters;
• Resolve client issues effectively and maintain high standards of service delivery;
• Ensure operational output consistently meets or exceeds client expectations;
• Cultivate a collaborative and respectful work environment that supports teamwork and accountability;
• Encourage continuous improvement across operational teams and support a culture of high performance;
• Facilitate training and development initiatives to enhance team skills and capability;
• Support the setup and operational planning of a new waste treatment facility;
• Coordinate with cross-functional teams, including engineering and environmental departments, to ensure smooth implementation;
• Assist in drafting standard operating procedures, workflows, and safety protocols;
• Participate in procurement, contractor evaluations, and readiness assessments related to facility launch.

Experience

• At least 5 years of proven experience in a leadership role within operations or a similar field;
• Familiarity with industry-specific standards and environmental compliance requirements;
• Solid understanding of operational metrics, cost control, and performance analysis to support informed decision-making;
• Well-versed in workplace health, safety, and environmental practices, with experience maintaining regulatory compliance and preparing for audits;
• Proven ability to translate strategic goals into efficient and actionable operational plans;
• Background in environmental services, or industrial sectors, is considered an asset.

Personal Skills

• Demonstrated ability to manage teams, coordinate projects, and oversee day-to-day operational activities effectively;
• Committed to building a culture of continuous learning and operational excellence;
• Excellent communicator, able to build trust and maintain productive relationships with both internal teams and external stakeholders;
• Customer-focused, with a proactive and solutions-driven mindset when addressing client needs;
• Analytical thinker with a data-informed approach to problem-solving and process optimisation;
• Adept at anticipating operational issues and implementing effective, pragmatic solutions.