Operations Team Leader

Job Description

Company Introduction

Job Responsibilities and Duties

• Manage incoming calls, maintain records for employees and clients, and provide general administrative support for various projects;
• Address employee and contractor matters, including scheduling, equipment needs, supervision, performance, service standards, planning, coordination, and compliance;
• Oversee workforce scheduling with a strong focus on safety, quality, budget, and skill alignment;
• Manage client relations by meeting operational requirements, addressing operational issues, and responding to client information requests;
• Prepare ongoing project reports, post-job evaluations, and compile necessary project documentation, including Health & Safety reports;
• Ensure compliance with all customer and company policies in project execution;
• Develop and compile project-related documents such as Plans of Work, Method Statements, and Risk Assessments, ensuring endorsement by relevant authorities;
• Serve as an HR liaison for the Operations team, handling time sheets, and approvals for sick and vacation leave;
• Actively work to earn the respect of subordinates through daily interactions, promoting teamwork, harmony, and productivity;
• Develop and maintain training programs for each technician to ensure cross-training and enhance the skill levels of service technicians;
• Leverage employee talents by building on their strengths to promote optimal operational efficiencies;
• Provide executive assistance in the office of the General Manager;
• Provide support in the upkeep of the Management Systems in particular in the buildup to and during audits;
• Collaborate closely with the Management Team to meet customer service requirements.

Experience

• Possess a minimum of 3 years of experience as an Operations Executive or in a similar position;
• Excellent communication skills, both written and verbal, preferably in both English and Maltese;
• Proficiency in Microsoft Office applications.

Personal Skills

• Strong organizational and administrative skills;
• Detail-oriented with strong analytical and problem-solving skills and the ability to multitask.