Pension Administrator

Job Description

Company Introduction

Job Responsibilities and Duties

• Handle administrative processes related to retirement products;
• Respond to and handle queries;
• Update the internal client database and CRM systems;
• Ensure that any documentation which is provided is handled in an accurate manner and in accordance with the product’s terms and conditions;
• Prepare, collate and dispatch documents which include, but are not limited to, members’ due diligence, valuations, completed investment application forms, and transfer out requests;
• Liaise with various intermediaries and trust companies all over the world;
• Liaise with internal departments such as the compliance, payments and human resources departments;
• Produce updated reports of investment related pending queries on a weekly basis;
• Perform other tasks as required from time to time.

Experience

• Have a minimum of an A level standard of education;
• Be fluent in written and spoken English;
• Have a minimum of 1 year of experience in an administrative role;
• Proficient in all Microsoft Office applications and possess experience using electronic client recording systems;
• Experience in pensions administration will be considered an asset.

Personal Skills

• Be able to communicate well both over email and by means of telephones;
• Punctual and able to manage time well;
• Able to work under pressure;
• Numerical, attentive to detail and well organised;
• Has a desire to continuously learn and improve new skills.