Private Clients and Immigration Executive

Job Description

Company Introduction

Job Responsibilities and Duties

• Provide professional support to high-net-worth individuals relocating to Malta, assisting across various immigration and residency programmes;
• Support the client onboarding process, including preparation of initial due diligence requests and drafting letters of engagement using established templates;
• Guide clients through immigration requirements by requesting, reviewing, and providing feedback on documentation relevant to the applicable programmes;
• Prepare and coordinate immigration applications, including completing application forms, arranging client meetings and notary appointments, and managing documentation in line with programme guidelines;
• Liaise with third-party service providers, such as translation agencies, insurance providers, and chauffeur services, on behalf of clients and the firm;
• Plan and coordinate client itineraries during visits to Malta, including logistical arrangements and, where required, cultural or leisure activities;
• Ensure prompt, professional responses to client enquiries and telephone calls;
• Proactively follow up with clients to obtain outstanding documentation or information required to progress applications;
• Maintain accurate and up-to-date physical and electronic client records in accordance with internal procedures;
• Prepare, submit, and provide clients with post-approval compliance documentation and renewal requirements;
• Liaise with local immigration authorities and relevant government bodies on behalf of clients.

Experience

• Previous experience in a similar role will be considered an asset;
• Confident computer user, with proficiency in Microsoft Outlook.

Personal Skills

• Excellent command of written and spoken English;
• Strong communication skills, both verbal and written, with the ability to interact effectively with individuals at all levels and build positive working relationships with clients and colleagues;
• Demonstrated interpersonal skills and the ability to work collaboratively within a team-oriented environment;
• Proven capability to manage multiple priorities while working independently and using initiative;
• High level of attention to detail, with a strong focus on delivering excellent customer service;
• Results-driven, with a strong sense of urgency and commitment to delivering high-quality work within agreed deadlines.