Receptionist and Client Support Associate

Job Description

Company Introduction

Job Responsibilities and Duties

• Assist the Deposit Sales team with day-to-day sales and advisory tasks related to the Company's deposit products;
• Manage front desk responsibilities such as welcoming clients, handling incoming calls, and directing inquiries efficiently;
• Coordinate with internal teams to ensure seamless processes and timely issue resolution;
• Contribute to lead generation and client acquisition efforts through marketing initiatives and communication support;
• Ensure accurate client onboarding by maintaining up-to-date documentation and compliance with internal procedures;
• Monitor client portfolios and needs, supporting proactive service to enhance satisfaction and reduce potential risks;
• Foster and strengthen ongoing relationships with clients to support long-term engagement and loyalty.

Experience

• A Diploma or Bachelor's Degree in Commerce, Business Studies, or a related field will be considered an asset;
• At least 1 year of experience in a client-facing or receptionist role;
• Strong command of English is essential; familiarity with Maltese is considered an advantage;
• Proficient in Microsoft Office tools, especially Word and Excel.

Personal Skills

• Exceptional communication and interpersonal abilities with a confident, client-oriented mindset;
• Demonstrated strengths in building client relationships, and delivering excellent customer service.