Relationship Officer (Private Clients)

Job Description

Company Introduction

Job Responsibilities and Duties

• Manage and support a dedicated portfolio of clients, ensuring exceptional service delivery at all times;
• Liaise with relevant authorities and key stakeholders as needed;
• Collaborate closely with clients to collect required information and documentation within set timeframes;
• Prepare forms, applications, and related documentation accurately based on the details provided;
• Finalise and submit complete immigration application packages to the appropriate government bodies;
• Monitor ongoing cases, track deadlines, and ensure all expiry dates and obligations are met;
• Assist clients during their appointments or visits to government authorities, offering guidance throughout the process.

Experience

• Previous experience in a similar role is required.

Personal Skills

• Collaborative team player with outstanding interpersonal skills;
• Excellent verbal and written communication skills in English;
• Highly organised with strong time-management skills, capable of handling multiple priorities and deadlines;
• Proactive and client-oriented, able to work independently while contributing effectively within a team.