Job ID 10698

Reservations Manager

Required Skills

Job Description


Company Introduction

Our client is a hospitality management company.

Job Responsibilities and Duties

  • Ensure prompt and accurate processing of all bookings and rooming lists;
  • Lead the reservations team in room allocation to meet guests’ needs and maximize revenue;
  • Collaborate closely with Front Desk & Sales Teams to prevent overbooking situations;
  • Manage pre-booked supplementary services, including invoicing and promotion;
  • Share knowledge of hotel services and local attractions within the Reservations Department;
  • Conduct daily briefings to review activities and address queries;
  • Proactively identify and respond to hotels’ and customers’ needs;
  • Provide assistance with room moves, billing issues, and other queries;
  • Support Sales Team in hosting customers outside office hours to drive revenue;
  • Respond promptly to leads from existing and new producers;
  • Stay updated through professional development activities;
  • Ensure the team’s training needs are met;
  • Be adaptable to learning new tasks and effectively delegate;
  • Undertake any additional responsibilities as needed by the company.


  • Experience working in the hospitality industry;
  • Previous experience in a similar role;
  • Proficiency in revenue management principles.

Personal Skills

  • Demonstrated leadership skills;
  • Excellent communication skills;
  • Professional and positive attitude with all business stakeholders especially during emergency situations and/or heavy activity, serving as a role model to the team.

Senior Recruitment Consultant

Sectors HR, Sales, Marketing, Administration


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