Job Description
Company Introduction
Our client is a hospitality management company.Job Responsibilities and Duties
- Ensure prompt and accurate processing of all bookings and rooming lists;
- Lead the reservations team in room allocation to meet guests’ needs and maximize revenue;
- Collaborate closely with Front Desk & Sales Teams to prevent overbooking situations;
- Manage pre-booked supplementary services, including invoicing and promotion;
- Share knowledge of hotel services and local attractions within the Reservations Department;
- Conduct daily briefings to review activities and address queries;
- Proactively identify and respond to hotels’ and customers’ needs;
- Provide assistance with room moves, billing issues, and other queries;
- Support Sales Team in hosting customers outside office hours to drive revenue;
- Respond promptly to leads from existing and new producers;
- Stay updated through professional development activities;
- Ensure the team’s training needs are met;
- Be adaptable to learning new tasks and effectively delegate;
- Undertake any additional responsibilities as needed by the company.
Experience
- Experience working in the hospitality industry;
- Previous experience in a similar role;
- Proficiency in revenue management principles.
Personal Skills
- Demonstrated leadership skills;
- Excellent communication skills;
- Professional and positive attitude with all business stakeholders especially during emergency situations and/or heavy activity, serving as a role model to the team.