Senior Operations Officer

Job Description

Company Introduction

Job Responsibilities and Duties

• Supervise the daily operations across various departments to ensure smooth workflows;
• Enhance and refine business processes to align with corporate structures, fostering business growth;
• Develop and manage corporate governance frameworks that align with the company’s strategic objectives;
• Collaborate with cross-functional teams to ensure effective implementation of business plans;
• Formulate operational strategies that support long-term business objectives while ensuring regulatory compliance;
• Create and track performance metrics to assess operational effectiveness;
• Address operational challenges swiftly and effectively, offering strategic recommendations for improvements;
• Oversee the management of the client database;
• Handle day-to-day client operations along with other ad hoc requests as needed;
• Collaborate closely with the entire team to ensure high-quality client services and compliance with relevant regulations;
• Stay updated on developments in maritime, aviation, and Seamen’s legislation, ensuring that the Company adheres to applicable regulations in all jurisdictions;
• Perform other related duties as required;

Experience

• Possess previous management experience in corporate and/or business development;
• Hold an MBA or an equivalent advanced degree in business, operations management, or a related field;
• Demonstrated expertise in operations management, corporate structures, and business development;
• In-depth understanding of Anti-Money Laundering (AML) legislation and its application in corporate settings;
• Proven experience with client onboarding processes and operational best practices.

Personal Skills

• Strong character and leadership abilities, thriving in a dynamic organization;
• Excellent problem-solving skills, with a critical thinking approach and the ability to adapt quickly;
• Proven track record of effective delegation, managing multiple teams and projects simultaneously;
• Collaborative mindset, working well with cross-functional teams to achieve organizational goals;
• Detail-oriented and hands-on in approach;
• Culturally sensitive, experienced in interacting with diverse nationalities and business cultures;
• Ability to think strategically and perform well under pressure;
• Exceptional communication and interpersonal skills, adept at building relationships with clients and stakeholders.