Senior Pensions Administrator

Job Description

Company Introduction

Job Responsibilities and Duties

• Act as a reliable point of contact for members, financial advisers, business development managers, and third parties, providing timely support and building strong relationships;
• Oversee and process retirement scheme applications, from initial paperwork and new business setup to the investment of clients’ pension funds;
• Handle technical and day-to-day requests related to scheme memberships, ensuring all tasks are completed efficiently and accurately;
• Prepare and monitor administrative instructions related to client pensions, including payment processing, adviser changes and fee updates, appointments of discretionary fund managers or custodians, investment provider transitions, death claims, updates to personal details, and pension sharing orders;
• Ensure all statutory and disclosure requirements are met within the required timeframes and in line with regulatory standards;
• Coordinate with third parties to establish terms of business and maintain ongoing administrative procedures;
• Support the accurate preparation, processing, and payment of benefits to scheme members, while ensuring proper completion of all required documentation;
• Provide guidance and support to pension administrators, acting as a reference point for queries and assisting in the completion of daily responsibilities;
• Approve payment instructions and monitor the successful execution of transactions;
• Contribute to internal projects, both scheduled and regulatory-driven, offering insights and input for successful implementation;
• Identify and implement improvements in administrative systems and processes, working closely with the General Manager and Team Leader to streamline operations;
• Act as the initial escalation point for complaints, ensuring prompt resolution and reporting;
• Assist the Team Leader in identifying team training needs and ensuring processes align with internal SLAs, company policies, and regulatory requirements;
• Provide ongoing training and support to team members, promoting a culture of continuous improvement and collaboration;
• Support the General Manager and Team Leader with ad-hoc tasks and operational initiatives as required.

Experience

• Previous 2-3 years of practical experience in pensions administration, including managing retirement scheme applications and associated processes, will be considered a valuable asset;
• Previous experience in insurance, banking, trust, or financial services administration is an advantage;
• Fluent in English, both written and spoken, with excellent communication skills.

Personal Skills

• Proven ability to work independently, manage deadlines efficiently, and maintain high accuracy and professionalism.