Senior Sales Executive

Job Description

Company Introduction

Job Responsibilities and Duties

• Responsible for reviewing quotes and addressing other requests;
• Create sales targets along with Sales and Marketing Manager;
• Assess pace to previous year/s and combine this knowledge with competition analysis, market indications, and destination forecasts;
• Follow up on stock sold, cancelled stock, sales pickup, and the average rate of picked-up stock;
• Keep up closely with emerging technologies to gain a competitive advantage;
• Supervise Sales Coordinators for timely replies to queries from potential guests or existing bookers regarding seasonally advertised products, customizations, and other requests;
• Conduct daily overviews, reviewing tasks, meetings/appointments, and addressing queries raised by Sales Coordinators;
• Manage staff performance in compliance with company policies and procedures;
• Mentor, direct, and assist Sales Coordinators, identifying weaknesses and turning them into strengths;
• Standardise and simplify processes, assist with meetings, and other managerial duties;
• Assist in greeting, meeting, and hosting existing or prospective customers outside office hours to generate revenue; entertaining suppliers or key accounts as needed;
• Review and implement actions to improve existing systems or make them more effective;
• Maintain professional and technical knowledge through educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Experience

• Previous experience in a similar role;
• In-depth knowledge of the hospitality industry, particularly within hotel reservations or sales environments.

Personal Skills

• Excellent communication skills;
• Meticulous attention to detail;
• Patience and ability to understand complex processes;
• Experience in mentoring and directing team members;
• Ability to identify flaws and take corrective action.