Job Title

Service Advisor (Maltese Speaking)

  • Sector:
  • Position:
  • Salary: €18500 - €20000 Per Year
  • Location: Lija, Malta
  • Job ID: 07319
Required Skills

Job Description


Company Introduction


Our client is a leading automotive company.

Job Responsibilities and Duties

  • Maintaining a positive, empathetic and professional attitude toward customers at all times;
  • Responding promptly to customer inquiries;
  • Answers customer questions about services, including when to expect vehicle repairs;
  • Communicating with customers through various channels, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups;
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction;
  • Acknowledging and resolving customer complaints;
  • Knowing our company’s products, services and policies very well;
  • Keeping records of customer interactions, transactions and comments on the company’s CRM system;
  • Communicating and coordinating with colleagues as necessary;
  • Providing feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.

Experience

  • Have an O-Level standard of education;
  • Be fluent in both Maltese and English language.

Personal Skills

  • Be able to stay calm when dealing with customers;
  • Be comfortable using computers;
  • Have some experience working with customer support.

Recruitment Consultant

Sectors Sales, Marketing, Administration

Contact

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