Service Advisor (Maltese Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Uphold a positive, empathetic, and professional demeanor in all interactions with customers;
• Ensure timely responses to customer inquiries;
• Address customer queries regarding services, including estimated repair timelines;
• Engage with customers across various channels, such as online bookings, phone calls, and in-person meetings, to schedule appointments, vehicle drop-offs, and pickups;
• Guarantee timely completion of customer vehicles, providing comprehensive details on services rendered and associated costs to ensure utmost satisfaction;
• Acknowledge and resolve customer concerns or complaints in a timely and effective manner;
• Stay updated on the company's products, services, and policies;
• Maintain accurate records of customer interactions, transactions, and feedback within the company's CRM system;
• Collaborate and communicate effectively with colleagues as needed;
• Offer insights and feedback on improving the efficiency of the customer service process;
• Strive to ensure customer satisfaction through the delivery of professional and attentive support.

Experience

• Possess an educational background equivalent to A-Level standards;
• Demonstrate prior experience in customer support;
• Exhibit fluency in both written and spoken Maltese and English languages;
• Be computer literate;
• Hold a valid and clean driving license;
• Familiarity with modern vehicle technology would be viewed as a valuable asset.

Personal Skills

• Display extensive knowledge about products and services;
• Be able to stay calm when dealing with difficult customers;
• Have good verbal and written communication skills.