Job Title

Service Desk Technician

Required Skills

Job Description

 

Company Introduction

Our client is a leading company within the gaming industry.

Job Responsibilities and Duties

  • Support the Service Desk Manager and the Service Desk Lead;
  • Accurate logging, investigation, escalation and timely resolution of customer incidents and requests in relation to SLA’s;
  • Handle the onsite resolution and the utilisation of remote support (troubleshooting, root cause analysis);
  • Ensure that all documentation is kept up to date;
  • Handle system administration duties inclusive of Windows, Mac & Linux;
  • Handle user setups (accounts, distribution lists, starters, leavers process);
  • Handle any hardware builds and deployment;
  • Efficiently provide desktop support as well as software installation;
  • Carry out pre-deployment testing for hardware and software;
  • Handle the installation of all IT equipment such as PC’s, monitors, printers, scanners etc (to include some manual handling);
  • Maintain and update the AssetConfiguration management system;
  • Liaise with third party software, hardware and support service providers;
  • Handle the production of reports in a timely and professional manner when required.

Experience

  • Have at least 1 year of previous experience in an IT Service Desk environment;
  • Have experience using an ITSM (eg/ Fresh Service, Jira);
  • Fluent in written and spoken English;
  • Having incident management experience would be considered an asset;
  • Having experience working with remote support tools will also be considered an asset.

Personal Skills

  • Able to work with deadlines;
  • Attentive to detail;
  • A team player;
  • Able to multi-task;
  • Able to work independently.

Recruitment Consultant

Sectors Information Technology, IT Infrastructure

Contact

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