Job Title

Service Desk Technician

Required Skills

Job Description


Company Introduction

Our client is a leading company within the gaming industry.

Job Responsibilities and Duties

  • Support the Service Desk Manager & Service Desk Lead;
  • Accurately log, investigate, escalate & ensure timely resolution of customer incidents and requests in relation to SLA’s;
  • Provide incident resolution onsite & utilise remote support (troubleshooting, root cause analysis);
  • Ensure that documentation is kept up to date;
  • Perform system administration duties including Windows, Mac & Linux;
  • Manage user setups (accounts, distribution lists, starters/Leavers process);
  • Execute hardware builds and deployment;
  • Offer desktop support & conduct software installation;
  • Conduct pre-deployment testing for hardware and software;
  • Install all IT equipment such as PC’s, monitors, printers, scanners etc (to include some manual handling);
  • Maintain and update the AssetConfiguration management system;
  • Liaise with 3rd party software, hardware, and support service providers;
  • Produce reports in a timely and professional manner when required;
  • Support all end users and resolve incidents within defined SLAs;
  • Explore and implement new technologies to continually improve service levels and response times.


  • Have at least 1 year experience as a IT Service Desk;
  • Have previous experience in using ITSM (e.g. Fresh Service, Jira);
  • Have knowledge of ITIL working practices, including Incident, Problem & Change Management;
  • Have knowledge of monitoring systems (e.g. Nagios, PRTG);
  • Be proficient with Microsoft OS / Office.

Personal Skills

  • Have good communication skills in English, both writing and speaking; Fluency in Italian is considered a plus;
  • Have organisational skills;
  • Be a team player;
  • Be a problem solver;
  • Have time-management and multi-tasking skills.

Recruitment Team Leader

Sectors Finance, Legal & Compliance, Risk & Fraud


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