Job Title

Servicing Supervisor

Required Skills

Job Description


Company Introduction


Our client is a well-established organisation in the industrial goods and services industry.

Job Responsibilities and Duties

  • Establish effective working relationships with customers and technicians;
  • Liaise with the Administrative Support Team Leader and Servicing Technicians according to operational exigencies;
  • Ensure that services are provided to the highest quality and standard by conducting random inspections regularly on lifts after routine service;
  • Act as the link between the servicing team and the Company’s management also during internal meetings;
  • Provide detailed schedules of the work in progress where required and provide feedback accordingly to facilitate planning;
  • Assist Servicing technicians during ‘on call duty’;
  • Flexibility to conduct overtime on a short notice depending on work exigencies;
  • Handle ‘after hours calls’ and distribute jobs accordingly to the ‘on call duty’ technician;
  • Support the repairs team as deemed necessary;
  • Provide effective and timely communication to all stakeholders regarding technical information, resolution of issues and achievement of milestones listed in the snag lists;
  • Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment;
  • Be aware of any health and safety issues and also understand appropriately ergonomic techniques;
  • Attend any training provided by the Company and sit for the respective assessments accordingly;
  • Maintain customer’s trust relationship by keeping service information confidential;
  • Follow all company’s filed procedures and protocols;
    Any other duties as may be necessary from time to time.

Experience

  • Ideally a minimum of 3 year experience in a similar role within a technical industry preferably in a customer oriented environment;
  • Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects.

Personal Skills

  • Excellent written and oral proficiency in English and preferably also Maltese;
  • Strong proficiency with the Internet, Microsoft Office and electronic devices;
  • A valid driving licence;
  • Conducts a professional behavior with a positive ‘Can Do’ attitude;
  • Organised, works independently and able to prioritise their work load;
  • Strong customer services practices and skills;
  • Punctual and dependable;
  • A clear communicator and an active listener.

International Recruitment Specialist

Sectors Sales & Administration

Contact

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