Shift Manager (Sales)

Job Description

Company Introduction

Job Responsibilities and Duties

• Manage the daily operations of the sales shift, ensuring targets and operational goals are achieved;
• Monitor sales floor performance and ensure a productive and motivated working environment;
• Support Team Leaders and sales agents by providing guidance, motivation, and ongoing operational support;
• Troubleshoot and coordinate the resolution of technical and operational issues with relevant departments;
• Ensure adherence to company procedures, professional standards, conduct policies, and disciplinary guidelines;
• Oversee CRM and telephony systems, including management of quotas, caps, and related configurations;
• Conduct daily briefings covering updates, performance results, targets, and operational priorities;
• Monitor live reports and sales performance throughout the shift, ensuring positive performance development;
• Escalate operational issues and coordinate solutions with internal departments where required;
• Organise and oversee sales competitions, promotions, and incentive initiatives in collaboration with relevant teams;
• Monitor and evaluate the performance of Team Leaders and sales teams, providing regular feedback and reporting;
• Prepare performance reports and bonus calculations for mid-management staff;
• Coordinate training plans, incentives, and departmental support required to achieve operational objectives;
• Maintain effective communication with internal support departments including Compliance, HR, Monitoring, and Head Office;
• Report directly to senior management on shift performance, KPIs, and operational matters;
• Work effectively within a dynamic, fast-paced, and target-driven sales environment.

Experience

• Previous experience managing and motivating high-performing sales teams in a fast-paced environment is mandatory;
• Experience working with KPIs, sales performance monitoring, and target-driven environments;
• Experience presenting daily and weekly performance reports to senior management;
• Fluency in English is required;
• Knowledge of Italian, Polish, or Swedish will be considered a strong advantage;
• Familiarity with CRM and telephony systems will be considered an asset.

Personal Skills

• Strong leadership and people management skills;
• Ability to motivate teams and maintain high levels of performance;
• Excellent organisational and problem-solving abilities;
• Strong communication and interpersonal skills;
• Ability to work under pressure and manage multiple priorities;
• Results-oriented mindset with strong attention to operational performance;
• Professional, disciplined, and proactive approach to management.