Job Title

System Support Executive

  • Sector:
  • Position:
  • Salary: Competitive Salary
  • Location: Qormi, Malta
  • Job ID: 07663
Required Skills

Job Description

 

Company Introduction

Our client is a private transportation company.

Job Responsibilities and Duties

  • Support users with Hardware and Software problems;
  • Log and complete support tasks according to procedure and processes;
  • Keep an inventory of IT hardware and communications assets;
  • Perform administrative tasks required by the IT department supporting backup and maintenance procedures;
  • Actively promote technology throughout the company and provide training for applications and tools used by internal users;
  • Be responsible for performing IT-related onboarding and offboarding procedures, including the configuration of active directories, applications access control, email, and computer profiles;
  • Identify, recommend, and execute upgrades of existing computer systems;
  • Collaborate with and escalate issues to partners and suppliers as required;
  • Assist the projects and telematics teams to achieve common department goals;
  • Ensure security tools installed on computer systems are configured according to IT standards and kept up to date;
  • Responsible for testing, installation, configuration and ongoing maintenance of new and existing computers, printers, technology devices and applications;
  • Ensuring communication tools are made available and configured correctly, including maintenance and configuration of the call centre, control room and office telephony systems;
  • Provide knowledge transfer to other team members – this could take the form of on-the-job assistance;
  • Ensure that all department personnel are trained and informed about the technologies and procedures of the department.

Experience

  • Have a Bachelors’ Degree in computer science or equivalent;
  • Have at least 2 years of working experience in IT Technical Support on Windows Operating Systems including client/ Server applications;
  • Have experience working with SharePoint and other Office 365 products;
  • Have basic knowledge of networking, e.g. TCP/IP, WAN/LAN;
  • Have knowledge of SQL Servers.

Personal Skills

  • Microsoft Certifications will be considered an asset;
  • Able to manage and prioritise workloads effectively;
  • Strong problem-solving and communication skills;
  • Good administrative skills and attention to detail;
  • The ability to work with minimal supervision and as part of a team.

Recruitment Consultant

Sectors Information Technology, IT Infrastructure

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