Technical Customer Support (Chinese Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Handle agent queries through written communication, providing clear and timely responses;
• Operate and manage back-end game tools and systems;
• Perform basic technical tasks using network-related tools;
• Monitor game operations in real-time and respond promptly to any issues or incidents;
• Support the smooth day-to-day operation of gaming platforms.

Experience

• Fluency in English and Chinese, both written and spoken;
• Background in Information Management, Computer Science, or a related field will be considered an asset;
• Previous experience within the gaming industry will be considered an advantage;
• Willingness to undergo a training period in Taiwan prior to commencing the role in Malta.

Personal Skills

• Interest in gaming and technical customer support;
• Strong attention to detail and problem-solving skills;
• Good communication skills, particularly in written form;
• Ability to work independently and as part of a team;
• Proactive and adaptable approach to work.