Job Title

Technical Support Manager

Required Skills

Job Description

 

Company Introduction

Our client is leading communications services company.

Job Responsibilities and Duties

  • Act as the point of contact for technical escalations;
  • Responsible for providing training and assistance to technicians;
  • Ensure that all tasks are timely managed and followed up properly;
  • Can assist with troubleshooting related to Network Connectivity and Fixed Line services;
  • Collaborate with stakeholders to maintain the technical support function efficient and effective;
  • Monitor clients’ services and proactively address potential opportunities in the service offering;
  • Responsible for ensuring business continuity;
  • Ensure adequate staffing to maintain Service Line;
  • Manage staff performance;
  • Liaise with HR when required;
  • Communicate regularly to keep both team and stakeholders informed about state of the art;
  • Assist in the drive towards efficiency and effectiveness of the team policies and procedures;
  • Undergo staff training as required by the company.

Experience

  • Experience working in a similar role or in a technical support function;
  • Academic or professional qualification related to ICT or Telecoms;
  • Hold an Advanced Diploma or Diploma in an ICT, Telecoms, Networking related field or posses a CCNA, LPIC-1 or ITIL qualification;
  • Experience in managing a team of at least 5 representatives;
  • Knowledge in Networking and Telecommunications Systems.
  • Proficient with Network and IT monitoring tools which can help to carry out the support function;
  • Familiar with various ticketing tools such as Jira, Remedy and Siebel.

Personal Skills

  • Must be a team player and ready to work under pressure without supervision;
  • Excellent communication skills both verbally and in written form, in both Maltese and English;
  • Good knowledge of Microsoft Office software suite.

International Recruitment Specialist

Sectors Sales & Administration

Contact

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