Job Description
Company Introduction
Our client is leading communications services company.
Job Responsibilities and Duties
- Provide first level technical support to Corporate Clients on internet, telephony and other corporate services;
- Support SMS Aggregator business in fault resolution;
- Troubleshoot any pertaining issues in conjunction with the customer and internal teams;
- Liaise with other sections within the Technology Department in order to carry out the support function;
- Liaise with the Care Department on customer related problems and requests;
- Maintain and upkeep the necessary documentation;
- Undergo staff training as required by the company.
Experience
- Good knowledge of Microsoft Office software suite;
- Fluent in both Maltese and English language;
- Knowledge in Networking or Telecommunications Systems would be considered an asset;
- A Diploma in Computing, IT, Engineering or Communications will be considered an asset.
Personal Skills
- Strong troubleshooting skills;
- Strong Communication and interaction skills.