TechOps Lead

Job Description

Company Introduction

Job Responsibilities and Duties

• Plan and implement business and operational projects according to their requirements;
• Participate with the design of new software components and their respective workflows;
• Work with the team to address any improvements required to the existing systems or workflows;
• System KPI monitoring and analysis to pin point improvements;
• Resolve any outstanding issues within defined SLAs and involvement in subsequent problem management exercises;
• Implement supporting database and middleware capabilities to support software module development and operations;
• Perform black/grey box testing to identify and escalate bugs to the respective software development team;
• Aim at automating any manual processes to optimise operations as much as possible;
• Research and test new technologies with the aim to keep innovation on the forefront across our systems;
• Roaster based 24/7 on-call responsibilities.

Experience

• Hold a Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related field;
• Hold at least 3 years previous experience as a senior System Engineer and/or Senior DevOps engineer;
• Good understanding of IT management concepts, ideally be familiar with ITIL concepts;
• Working knowledge of scripting and/or programming languages;
• Working knowledge in supporting and maintaining Java Applications and other middleware technologies such as Fusion Middleware;
• Working knowledge using PL/SQL, Windows/Linux Administration, OS base scripting;
• Basic knowledge with Micro-Service architecture;
• Basic knowledge of TCP/IP network protocol;
• Good knowledge of the mobile/fixed telecoms industry especially in service fulfilment, Portability, and CRM platforms.

Personal Skills

• Strong time-management skills and capable to work under pressure on multiple projects;
• Excellent analytical skills;
• Strong written and verbal communication skills.