Training Manager (Hospitality)

Job Description

Company Introduction

Job Responsibilities and Duties

• Create, deliver, and oversee brand-aligned training programmes for employees at all levels;
• Design and roll out an annual training strategy based on operational needs, covering areas such as Health & Safety, HACCP, onboarding, and service excellence;
• Facilitate and track mandatory safety and compliance training to ensure full alignment with legal and internal requirements;
• Provide hands-on coaching and refresher training informed by performance observations and guest feedback;
• Coordinate structured induction programmes to ensure a consistent onboarding experience across all departments;
• Measure training impact through evaluations, feedback, and performance indicators, reporting on outcomes and areas for improvement;
• Work closely with HR and department leaders to identify development needs and support talent growth and recruitment initiatives;
• Maintain accurate training records and manage all administrative elements of training delivery;
• Manage the training budget effectively, ensuring high-quality delivery within agreed costs;
• Encourage a culture of continuous development, learning, and compliance across the organisation.

Experience

• Minimum of 3 years’ experience working in high-end restaurants;
• Clear understanding of how the role contributes to overall restaurant success;
• Relevant professional qualifications for the role;
• Must hold a valid Skills Pass, which is a mandatory certification in Malta for those working in the catering and hospitality sector to ensure compliance with food safety and hygiene regulations.

Personal Skills

• Flexible to work shifts, including weekends and public holidays;
• Adherence to professional grooming and appearance standards;
• Strong verbal and written communication skills in English; knowledge of an additional European language is a plus;
• Effective time management and organisational skills;
• Demonstrated leadership abilities.