Job Title

VIP Account Manager

Required Skills

Job Description

 

Company Introduction

Our client is a a leading player in the gaming industry.

Job Responsibilities and Duties

  • Set up and execute compensations for VIP players according to set guidelines;
  • Execute daily, weekly, and monthly VIP tasks;
  • Track and report on the performance of VIP players against agreed targets;
  • Execute weekly potential, active or lapsed VIP campaigns;
  • Use data available to deliver effective promotional campaigns and to credit and record player bonuses;
  • Communicate via chat, emails, SMS and phone with VIP players and deal with them efficiently and with the highest level of customer care;
  • Able to work on shifts and on weekends;
  • Own and resolve VIP complaints, managing the escalation from gaming support queries;
  • Gather feedback and input from VIP players to improve service offering;
  • Build and maintain player profiles – analyse VIP behaviour/gameplay of players to optimise operational activities;
  • Liaise with Head of VIP to optimize communication with VIP players.

Experience

  • Minimum 1-year experience as a VIP agent or as a senior customer support agent that has already worked with VIP clients;
  • Proven experience of building and managing relationships with casino clients;
  • Experience in cross departmental collaboration;
  • Experience in Casino Product;
  • Experience of account management.

Personal Skills

  • Strong organisational skills and experience of balancing multiple projects;
  • Excellent communication skills (written, verbal and presentational);
  • Strong analytical and cost management skills;
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure;
  • Marketplace awareness and understanding of trends;
  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners;
  • Resilient, approachable with the ability to work successfully in a dynamic, fast paced environment;
  • Ability to operate as a team player, with a flexible and positive attitude;
  • Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business always;
  • Sociable and friendly;
  • Adopts a “hands on” approach.

Recruitment Consultant

Sectors Sales, Marketing, Administration, IT

Contact

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