Job ID 11465

VIP Representative (French Speaking)

Required Skills

Job Description


Company Introduction

Our client provides a range of IT services and solutions.

Job Responsibilities and Duties

  • Manage customer inquiries, requests, and potential complaints via chat and email, ensuring VIP clients receive top-tier, personalized support, even outside regular hours when required;
  • Proactively monitor and assess VIP player activity, conducting daily reviews and offering tailored bonuses, gifts, and rewards in line with business objectives;
  • Maintain high service standards by meeting team SLAs for response time, quality, and customer satisfaction;
  • Suggest innovative ways to refine VIP processes and enhance business performance;
  • Continuously expand your industry knowledge to effectively communicate updates and insights to VIP players;
  • Participate in workshops aimed at improving communication and overall service quality;
  • Collaborate closely with VIP Account Managers to address player inquiries, manage escalations, and handle special cases efficiently.

Experience

  • Proficient in Microsoft Excel with strong data-handling skills;
  • Fluent in both spoken and written French and English;
  • Previous experience in iGaming is a significant advantage, but candidates with a background in customer support will also be considered.

Personal Skills

  • Flexible to work on a shift basis, including weekends;
  • Friendly and outgoing personality, with the ability to engage with people from diverse backgrounds;
  • Strong organizational skills, with the ability to build relationships, plan effectively, and manage priorities with attention to detail;
  • Analytical mindset with the ability to assess risks associated with promotions and customer engagement;
  • Proactive and solution-oriented, demonstrating a positive attitude and problem-solving abilities;
  • Dedicated to delivering exceptional service to high-value clients.

 

Senior Recruitment Consultant

Sectors General Business Support

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