Workshop Controller

Job Description

Company Introduction

Job Responsibilities and Duties

• Lead, supervise, and motivate the team of service technicians, ensuring daily workloads are planned and managed effectively;
• Provide hands-on support during repairs while maintaining high technical and quality standards;
• Monitor workshop performance and individual efficiencies to achieve set KPIs;
• Oversee work allocation to optimise productivity and maximise sold hours;
• Implement quality control measures to ensure high levels of customer satisfaction;
• Manage workshop resources efficiently, including tools, equipment, and facilities;
• Act as the main point of liaison between the workshop and service reception, ensuring clear communication on vehicle progress;
• Uphold workshop standards in line with company policies and requirements;
• Review job cards, assign tasks to technicians, and track job progress through to completion;
• Maintain the company’s image by ensuring exceptional customer service standards;
• Identify training needs and support the continuous development of team members;
• Ensure special tools and equipment are properly maintained and report repair requirements to the Service Manager when needed;
• Foster a positive work environment by motivating staff and encouraging both professional and personal growth.

Experience

• Proven experience in a similar workshop leadership or supervisory role;
• Strong technical expertise in vehicle diagnostics and repairs;
• Solid understanding of how quality standards impact customer satisfaction and overall business performance;
• Proficiency in using modern software applications (e.g. MS Office) and Dealer Management Systems (DMS);
• Good knowledge of statutory regulations relating to occupational health and safety, fire prevention, and environmental protection.

Personal Skills

• Strong leadership skills with the ability to motivate and support a team;
• Detail-oriented, ensuring high standards of quality and safety;
• Excellent organisational and planning abilities to manage workload effectively;
• Customer-focused mindset with a commitment to delivering service excellence.