Job Description
Company Introduction
Our client is a gaming solutions provider.
Job Responsibilities and Duties
- Build and maintain strong, long-term relationships with clients, ensuring a high level of customer satisfaction;
- Develop a thorough understanding of clients' business needs and provide tailored solutions to support their objectives;
- Act as the primary point of contact for assigned client accounts, managing day-to-day communication and resolving queries in a timely manner;
- Coordinate with internal departments to ensure the successful delivery of products and services in line with client expectations;
- Monitor client satisfaction, proactively identifying and resolving issues to strengthen client relationships;
- Identify opportunities to grow existing accounts through cross-selling and upselling initiatives;
- Prepare regular account updates and reports, maintaining accurate records of client activities and business opportunities;
- Support additional account management and business development activities as required.
Experience
- Previous experience as an Account Manager within the iGaming industry is essential;
- Strong experience managing client relationships and key accounts;
- Proven ability to identify business growth opportunities and maximise account performance.
Personal Skills
- Excellent interpersonal and relationship-building skills;
- Strong commercial awareness and customer-focused approach;
- Proactive and results-driven mindset;
- Strong organisational and time management abilities;
- Ability to manage multiple client accounts simultaneously;
- Strong problem-solving and negotiation skills;
- Ability to work independently while collaborating effectively within a team.