Aftersales Service Coordinator (Maltese Speaking)

Job Description

Company Introduction

Job Responsibilities and Duties

• Act as the main contact for customers requiring aftersales assistance, responding promptly to queries and resolving service-related issues;
• Plan and coordinate maintenance visits, repairs, and inspections, liaising between technicians and clients to ensure efficient scheduling;
• Maintain accurate and up-to-date records of service contracts, warranties, and all customer communications;
• Handle service requests, prepare quotations, and process invoices related to aftersales operations;
• Monitor adherence to service agreements and follow up with clients to ensure satisfaction with services provided;
• Work closely with internal teams, including sales and technical departments, to deliver a smooth and consistent aftersales experience;
• Coordinate with the procurement team to ensure timely availability of spare parts and consumables required for service activities;
• Keep informed of relevant industry regulations and product updates to provide accurate and reliable information to customers;
• Support the development and implementation of aftersales initiatives aimed at improving customer satisfaction and long-term retention.

Experience

• Prior experience in an aftersales, customer service, or administrative role, ideally within the safety sector;
• Strong working knowledge of Microsoft Office applications, including Word, Excel, and Outlook;
• Familiarity with ERP systems is considered an asset;
• Three to four (3–4) years’ experience in a technical or supervisory role, with demonstrated success in delivering projects to completion.

Personal Skills

• Ability to work effectively both independently and as part of a team;
• Understanding of fire and safety equipment, or a strong willingness to learn and develop technical knowledge;
• Excellent written and spoken communication skills in English;
• Basic spoken Maltese and the ability to understand Maltese in a professional context;
• Excellent organisational and multitasking skills, with a strong focus on accuracy and attention to detail;
• Clear and effective communication abilities combined with strong problem-solving skills;
• Capable of presenting complex information in a clear and accessible way to a wide range of audiences;
• Demonstrates empathy and strong active listening skills when addressing stakeholder needs and concerns;
• Proven ability to establish and maintain positive working relationships with stakeholders at all levels.