Reservations Agent

Job Description

Company Introduction

Job Responsibilities and Duties

• Perform daily checks for guest arrivals and departures;
• Assist and advise international guests via email and phone to ensure a positive and seamless experience;
• Manage and update our Property Management System (PMS) and other hotel-related platforms, ensuring accuracy of guest and customer records;
• Review current reservations and monitor incoming payments;
• Prepare monthly reports on overnight stays and oversee the smooth processing of commissions.

Experience

• Completed professional training or academic studies in hotel management;
• Previous experience in a similar role, ideally at the front office or in group reservations;
• Confident user of MS Office and experienced with various reservation systems;
• Fluency in English (spoken and written) is essential; German language skills are highly preferred.

Personal Skills

• Friendly and approachable personality with strong communication skills;
• Proactive, solution-oriented mindset with the ability to take initiative and follow through;
• Strong analytical thinking, structured work approach, and a high sense of responsibility and quality awareness.