Job Description
Company Introduction
Our client is a well-known hotel.Job Responsibilities and Duties
- Proactively build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, and other engagement activities to generate future bookings;
- Develop connections within the community to expand and diversify the customer base for new sales opportunities;
- Plan, develop, and implement business strategies aligned with the General Manager’s objectives;
- Assist with budget creation and management to meet financial goals;
- Manage and cultivate relationships with key internal and external stakeholders;
- Provide accurate and timely sales updates to Event and Corporate Management;
- Actively participate in sales activities by visiting clients and making frequent sales calls to acquire and close new business;
- Research and develop new leads to grow the property’s business;
- Upsell opportunities within each business engagement to maximize revenue potential;
- Execute and support operational tasks for booked business, including proposal generation, contract preparation, and client correspondence;
- Identify new business opportunities to achieve personal and location revenue targets;
- Understand market trends, competitor strengths and weaknesses, economic shifts, and supply-demand dynamics to position the property competitively;
- Close the best sales opportunities based on current market conditions and location needs;
- Gain deep understanding of the location’s primary target customers and service expectations to offer tailored business solutions;
- Uphold and promote the brand’s customer service standards and the property’s brand identity;
- Engage with guests to collect feedback on product quality and service levels;
- Serve as the main contact for daily communications and represent the Company in all sales and marketing decisions;
- Define the company’s sales philosophy, including policies, objectives, quotas, and goals;
- Develop detailed annual business plans to achieve sales targets aligned with company objectives and budget;
- Build, manage, and analyze the sales database to identify new market niches and increase market share;
- Review marketing, advertising, and sales campaign results; present reports with recommendations for improvements to senior management;
- Oversee the design, layout, and copy of all sales and advertising materials;
- Review and approve marketing expenses, negotiate vendor contracts, and ensure compliance with company purchasing policies in coordination with the General Manager;
- Manage all sales contracts, ensuring compliance with company and corporate procedures;
- Control sales-related costs such as labor, commissions, and outsourcing to maintain profitability;
- Maintain personal contact with key customers and monitor the management of large accounts;
- Cultivate relationships with key personnel and meet client needs through meetings, portfolio management, and responsive communication;
- Review product pricing based on cost analysis, market conditions, and competition; recommend adjustments to the Financial Controller and Hotel Manager;
- Address disciplinary matters within the department, maintain detailed records, and liaise with HR to update policies as needed;
- Foster effective leadership by enhancing communication and teamwork across all levels of the Sales and Marketing department;
- Coordinate regularly with the Operations Manager and Financial Controller to ensure company targets are met;
- Stay informed on health and safety regulations and ensure all department personnel comply with company standards.
Experience
- Previous experience in a similar role;
- Proficient in Microsoft Office applications;
- Demonstrated success in driving sales growth and cultivating strong client relationships within competitive markets;
- Skilled in budget management and leading cross-functional teams;
- Experienced in managing the full sales cycle, from lead generation through to deal closure;
- Competent in planning and executing marketing campaigns.
Personal Skills
- Skilled in planning and implementing business strategies aligned with company goals;
- Strong analytical skills to assess market trends and competitor activities for new business opportunities;
- Excellent customer service and conflict resolution abilities;
- Outstanding interpersonal and communication skills with a client-focused, personable approach;
- Highly organized with strong time management and multitasking capabilities;
- Proactive problem solver thriving in fast-paced environments;
- Demonstrates strong leadership and team motivation skills;
- Detail-oriented with a commitment to accuracy and quality;
- Dedicated to upholding brand standards and delivering exceptional customer experiences.
International HR & Recruitment Consultant
Sectors HR, Sales, Marketing, Administration