Job Title

Events Coordinator

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Job Description

Company Introduction

Our client is a leading operator in the hospitality industry.

Job Responsibilities and Duties

  • Ensure administrative work is up-to-date and maintain updated records in the operating system;
  • To develop and maintain a high level of communication and effective relations with colleagues and clients;
  • To ensure that a high standard of liaison is maintained with all departments;
  • To ensure a pro-active sales attitude and to be aware of sales opportunities outside and within the hotel;
  • Assist to upsell on rooms, F&B and any other revenue generating product;
  • Staying updated on the markets’ needs, trends and behaviour changes in order to adopt proactive and not reactive strategies;
  • To actively contribute towards achieving Revenue Plan objectives;
  • To ensure that all refused business is recorded with reasons of refusal;
  • To monitor customer feedback;
  • To collect information and build a database of guests’ (bookers and residents) history;
  • To co-ordinate events happening in-house;
  • To ensure to meet the hotels’ customer service standards, in a profitable manner;
  • Provide all information and guidance for the client in order to obtain accurate event specifications;
  • Conduct pre and post event meetings with clients including hosting and showgrounds of the hotel’s venues;
  • Co-ordinate promotions sent to our e-mail database;
  • Participate at the annual Weddings Fair and any other ‘open days’ happening at the hotels’ venues;
  • Issue Event Quotes and follow up accordingly;
  • Produce Event Orders to be distributed to all relevant department heads;
  • Co-ordinate all details for the organization of upcoming events (ex. Welcome boards, personalized menus, table place names, table plans etc.);
  • Monitor event billing in liaison with the accounts department;
  • Possess a basic knowledge of audio/visual equipment operation, conference and banqueting set-ups and food and beverages;
  • Develop new contacts with business suppliers and consolidate with all other bookers;
  • Ensuring that the hotel’s overall standards are retained;
  • To be aware of and adhere to the department’s and hotel’s policies and procedures;
  • To assist in all aspects of the hotel operation.

Experience

  • Candidates must have at least a minimum of 1 year experience in selling/organizing weddings/social events;
  • Working experience and exposure in a hotel and/or F&B environment will be given preference;
  • Excellent knowledge of Opera Sales and Catering will also be an advantage.

Personal Skills

  • Very well organised and smart in appearance;
  • Be fluent in Maltese, English and another European language;
  • Have excellent verbal and written communication skills;
  • Computer literacy;
  • Have strong negotiation, inter-personal and presentation skills;
  • Be able to work flexible hours including evenings, weekends and public holidays.
Tags: Business development, Client Relations, Communication, Customer Requirements, Customer Service, Event Coordination, Multi-Tasking, Relationships

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