Payment Operations Specialist

Job Description

Company Introduction

Job Responsibilities and Duties

• Monitor payment processing performance across multiple markets, brands, and payment providers to ensure efficient operations;
• Analyse payment clearing rates, processing performance, and payment trends, identifying opportunities for improvement;
• Monitor payment failures, technical issues, and recurring processing errors, escalating matters to the relevant teams where required;
• Provide day-to-day support to internal teams on payment-related queries and operational matters;
• Liaise with payment service providers, banking partners, and third-party processors to resolve operational issues and support payment activities;
• Support the Back Office and Reconciliation teams with payment-related investigations and queries;
• Configure and maintain payment processing accounts, ensuring operational readiness;
• Monitor and report payment security incidents, including compromised payment information where applicable;
• Support the implementation of new payment providers, payment methods, currencies, and operational enhancements;
• Participate in initiatives to improve payment pages, payment processes, and customer experience;
• Research industry trends and recommend improvements to payment operations and acceptance rates;
• Deliver internal training sessions and presentations on payment processes and operational procedures;
• Participate in operational meetings and provide ad hoc support on payment-related projects and initiatives.

Experience

• Minimum of 1 year's experience in a Payment Operations, Payment Processing, or similar role, preferably within an online payments environment;
• Good understanding of payment gateways, payment service providers (PSPs), merchant accounts (MIDs), acquiring, and payment processing flows;
• Experience preparing reports and analysing operational performance;
• Proficiency in Microsoft Excel and PowerPoint;
• Experience with Business Intelligence (BI) or reporting tools will be considered an asset.

Personal Skills

• Excellent communication and interpersonal skills;
• Strong organisational and time management abilities;
• Ability to manage multiple priorities in a fast-paced environment;
• Strong attention to detail and accuracy;
• Proactive approach with excellent problem-solving abilities;
• Flexible and adaptable with the ability to respond to changing priorities;
• Ability to work independently while collaborating effectively within a team;
• Confident presenting information and delivering internal training sessions.