Job Title

Sales and Customer Service Executive / Groupage Services

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Job Description

Company Introduction

Our clients are active players in the insurance and shipping industry.

Job Responsibilities and Duties

  • Part of our sales and customer service team, selling and promoting our sea and road services;
  • Maintaining regular contact with customers to ensure we are meeting their shipment expectations at all times;
  • Handle client requests including sales enquiries and preparation of quotations for both import and export bookings;
  • Enhance customer relations;
  • Deliver a positive experience to all customers and work closely with our overseas agents to ensure a smooth execution of the end-to-end shipment lifecycle.

Experience

  • Experience in the Sea and Road Groupage service industry;
  • A good background in sales and customer service, will be given preference.

Personal Skills

  • Excels in excellent client service;
  • Has the ability to pre-empt problems and to find solutions whilst demonstrating a high level of integrity;
  • Is keen about negotiating sales deals with customers and following-up on a regular basis;
  • Possesses highly effective relationship skills so as to communicate, influence and collaborate positively and sensitively with stakeholders;
  • An entrepreneurial attitude to meet targets and objectives;
  • Shows drive and initiative combined with a good level of business discipline;
  • Is very organised and able to work under pressure.
Tags: Business development, Cargo, Client Networking, Confidence, Container, Customer Requirements, Health and Safety, Multi-Tasking, Negotiation, Problem Solving, Self-motivation

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